General

HeyOtto is built by BerryWell AI, an Atlanta-based company. The team is made up of parents and technologists who believe kids deserve their own AI experience — not a watered-down adult one. The team specializes in cybersecurity, networking, privacy, security, data protection, and AI governance.

Simply sign up for an account, verify your email, create your child profiles, and customize safety settings. Your child can start chatting with Otto immediately. The entire setup takes less than 5 minutes.

HeyOtto is built for the whole family. Kids and teens ages 8–18 get a safe, age-adaptive AI experience — simpler and more playful for younger kids, more detailed and nuanced for teens. Parents get their own full AI chat experience alongside a dedicated dashboard to monitor, customize, and stay in control of their family's experience.

The "30% rule" isn't a widely standardized AI term — it may refer to different concepts depending on context. Some use it in AI-assisted writing to suggest no more than 30% of content should be AI-generated. If you've seen this referenced somewhere specific, feel free to contact us and we'll clarify.

HeyOtto actually offers more family customization than ChatGPT. You can set specific topics to avoid, customize the AI's communication style, align responses with your religious or cultural values, and create different profiles for each child with unique settings. ChatGPT doesn't offer these family-specific customization tools. Learn more about personalizing Otto for your family.

The 3-6-9-12 rule is a screen time framework popularized by child psychologist Serge Tisseron: no screens before age 3, no handheld gaming before 6, no internet before 9, and no social media before 12. HeyOtto is designed with these developmental stages in mind — with age-adaptive responses for kids 8 and up and full parent control at every stage.

Yes. You can create separate profiles for each child with individual settings, filters, and conversation history — all managed from a single parent login. The Family plan covers all children at no extra cost per child.

Yes. HeyOtto is designed with safety first. Conversations are moderated, age-adaptable, and fully visible to parents.

Email us at contact@heyotto.app and we'll respond within 48 hours (usually much faster). Premium subscribers get priority support. We're here to help with any questions or concerns.