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General

General questions about HeyOtto.

11 questions answered

How do I get started with HeyOtto?

Sign up for free in under 2 minutes. Create your parent account, add your child's profile with their age, and customize any safety settings. Your child can start using the kids AI chat right away. No credit card required.

Who built HeyOtto?

HeyOtto is built by BerryWell AI, an Atlanta-based company. The team is made up of parents and technologists who believe kids deserve their own AI experience — not a watered-down adult one. The team specializes in cybersecurity, networking, privacy, security, data protection, and AI governance.

How do I get started with Otto?

Simply sign up for an account, verify your email, create your child profiles, and customize safety settings. Your child can start chatting with Otto immediately. The entire setup takes less than 5 minutes.

What ages is HeyOtto for?

HeyOtto is built for the whole family. Kids and teens ages 8–18 get a safe, age-adaptive AI experience — simpler and more playful for younger kids, more detailed and nuanced for teens. Parents get their own full AI chat experience alongside a dedicated dashboard to monitor, customize, and stay in control of their family's experience.

What is the 30% rule in AI?

The "30% rule" isn't a widely standardized AI term — it may refer to different concepts depending on context. Some use it in AI-assisted writing to suggest no more than 30% of content should be AI-generated. If you've seen this referenced somewhere specific, feel free to contact us and we'll clarify.

Can I customize HeyOtto to match my family values like I could with ChatGPT?

HeyOtto actually offers more family customization than ChatGPT. You can set specific topics to avoid, customize the AI's communication style, align responses with your religious or cultural values, and create different profiles for each child with unique settings. ChatGPT doesn't offer these family-specific customization tools. Learn more about personalizing Otto for your family.

What is the 3-6-9-12 rule for kids?

The 3-6-9-12 rule is a screen time framework popularized by child psychologist Serge Tisseron: no screens before age 3, no handheld gaming before 6, no internet before 9, and no social media before 12. HeyOtto is designed with these developmental stages in mind — with age-adaptive responses for kids 8 and up and full parent control at every stage.

Can I manage multiple children from one account?

Yes. You can create separate profiles for each child with individual settings, filters, and conversation history — all managed from a single parent login. The Family plan covers all children at no extra cost per child.

Is HeyOtto safe for kids?

Yes. HeyOtto is designed with safety first. Conversations are moderated, age-adaptable, and fully visible to parents.

How do I contact support?

Email us at contact@heyotto.app and we'll respond within 48 hours (usually much faster). Premium subscribers get priority support. We're here to help with any questions or concerns.

What is HeyOtto?

HeyOtto is a safe AI chat built for the whole family. It offers a secure, age-appropriate AI experience for kids, teens, and parents—making it easy to learn, create, explore ideas, and get help with everyday questions. Designed as a safe AI for kids, HeyOtto gives parents full visibility and control, while still being powerful and useful for the entire family.

Still Have Questions?

Our team is happy to help. Reach out and we'll get back to you quickly.