Contact support

Get help with your HeyOtto account, app issues, or family plan questions.

Support details

Our team helps families and schools get the most out of HeyOtto. The more context you provide, the faster we can resolve your request.

Response times

Most requests receive a first reply within one business day (Monday–Friday, U.S. time). Complex billing or classroom setup questions may need a follow-up—we'll keep you updated.

Common topics we help with

Sign-in, password reset, and linked parent or child accounts
Subscriptions, billing, receipts, and plan changes
Parental controls, content filters, and notification settings
App performance, browser compatibility, and device issues
Classroom setup, student access, and teacher dashboard questions

Before you submit

Check the FAQ for step-by-step guides many families use first
For safety concerns in the app, parents can also use in-dashboard reporting tools
Include the email on your account and any error messages you see

Need immediate safety help?

If a child is in immediate danger, contact local emergency services first. For in-app safety issues, use parent dashboard reporting so our team can review full context.

Browse the FAQ