Question 1

What happens when I hit the 100 message limit?

Accepted Answer

When your family reaches the 100 message limit on the free plan, chatting will pause until the next billing cycle. You can upgrade to the Family plan at any time for unlimited messages with no interruptions.

Question 2

Do I need a credit card to start?

Accepted Answer

No. You can sign up and start using HeyOtto's free plan without entering any payment information. A credit card is only required if you choose to upgrade to the Family plan.

Question 3

How do I manage multiple children's profiles?

Accepted Answer

Your parent account can manage multiple child profiles base on the type of plan. Each child has their own age-adaptive settings, conversation history, and customized safety boundaries. You can easily switch between profiles in your dashboard.

Question 4

Is there a free plan?

Accepted Answer

Yes. Start free with 100 messages per month per family. Upgrade to the Family plan ($9.99/month or $7.99/month yearly) for unlimited messages, advanced AI models, web search, and more. Cancel anytime.

Question 5

What is the difference between the free and Pro plan?

Accepted Answer

The free plan includes 100 messages per month, up to 3 child profiles, and core safety features. The Pro plan adds unlimited messages, family personalization, 500 tokens per month, advanced AI models, image generation, web search, faster responses, and priority support — all for $9.99 per month.

Question 6

Is HeyOtto free?

Accepted Answer

Yes. HeyOtto has a free plan that includes 100 messages per month per family, up to 3 child profiles, and core safety features. No credit card is required to get started.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes. There are no long-term contracts or cancellation fees. You can cancel your Family plan subscription at any time from your account settings and you'll retain access through the end of your billing period.

Pricing & Plans