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How we can help

Whether you're a parent, educator, or partner exploring HeyOtto, this is the right place for general questions that don't fit our other forms.

We typically hear about

Family accounts, plans, and getting started at home
Safety features, parental controls, and age settings
School pilots, district conversations, and procurement
Press, partnerships, and other business inquiries

What to include

Your name and the best email to reach you
Whether you're a parent, school, or organization
A short summary so we can route your message correctly

Response time

We aim to reply within one to two business days. Messages sent on weekends or U.S. holidays are answered on the next business day.

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